Home / News Releases / New Case Study from METTLER TOLEDO Describes How Elite Supermarket Heightens Customer Service with Wrapping Equipment

New Case Study from METTLER TOLEDO Describes How Elite Supermarket Heightens Customer Service with Wrapping Equipment

Perfection, as a concept, is an absolute that can only be approached, never achieved. But customers and associates at one upstate New York store might beg to differ with that notion.

COLUMBUS, Ohio (March 28, 2018) – Green Hills Farms in Syracuse, New York, attracts a highly discriminating clientele by offering a unique and superior brand of customer service coupled with unbeatable product quality. Like any competitor at the top of its class, the family-owned supermarket’s management team knew that there was still room for improvement. With the recent addition of a new METTLER TOLEDO 880 Auto Wrapper, the improvement program has taken a big step forward.

The meat department at Green Hills is a primary magnet for shoppers throughout the region, and the store employs no less than five full time meat cutters. Many of the store’s savvy shoppers have a distinct preference for the way their steaks, chops and roasts are custom cut, so each wrapped package is “signed” with the cutter’s initials on the label. Thanks to the 880 Auto Wrapper, each product’s presentation now does justice to its preparation, with a tight, visually appealing wrap and label for every item in the case.

The entire meat department is unanimous in its praise for the 880 Auto Wrapper. One forty-two year cutting veteran remarked that it’s the best piece of equipment the department has ever owned, hands down. Even larger cuts that had always required a manual wrap are now finished flawlessly by the 880.

While presentation is paramount, looks aren’t everything. Department manager Dan Piron marvels at the 880’s efficiency, functionality, intuitive operation and above all, its upgraded safety profile. With a host of built-in safety features, a small footprint and an ergonomically-friendly design, Piron feels that the 880 significantly lowers the level of risk exposure for his employees. Director of Operations Kevin Petrie takes the 880 Auto Wrapper’s value to Green Hills a step further, noting that its service, uptime and reliability make it a tremendous asset to the entire company.

When you’re the best, like Green Hills Farms, the rest of your competition wants to overtake you. But that But that challenge just got a lot tougher, thanks to the addition of the METTLER TOLEDO 880 Auto Wrapper.

Download Press Release Here: http://westerngrocer.com/wp-content/uploads/2018/04/880-Green-Hills-Case-Study-Press-Release.pdf

To download the full case study, visit www.mt.com/retail-greenhills.


METTLER TOLEDO is a leading global supplier of precision instruments and services.  The Company’s food retail solutions are customized to help retailers grow sales and improve operational efficiencies in their fresh departments. The Company is the world’s largest manufacturer and marketer of weighing instruments for use in laboratory, industrial and food retailing applications.


Additional information about METTLER TOLEDO can be found at www.mt.com/retail.

Contact:     Shana Richards, Media Relations Manager
                    (614) 438-4936

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